Roofing contractors obviously deliver products and services related to the installation, repair and replacement, and maintenance of the roofing systems in residential, commercial and industrial structures. But not all of these professionals deliver the best products and services including customer service for obvious reasons including the fact that their education, training and work experience vary in Portland Roofing Company one form or another.

Your job then as a prospective client is to do your research into the various aspects of the roofing contractors’ work reliability, industry reputation and community track record. These aspects include but are not limited Portland Roofer to:

Professional Credentials

Yes, there are no specific educational requirements for roofing professionals although a high school education is a must with courses in mathematics, mechanical reading and blueprint reading as well as practical shop skills being useful. Roofers learn their trade on the job and/or enroll in formal apprenticeship programs. These programs can last for up to 3 years with each year consisting of 2,000 hours of on-the-job training and 144 hours of classroom technical training.

Such training and work experience even at this phase means that roofing professionals know what they are doing as soon as they set out for themselves, either to work for roofing companies or to set up their own businesses. The main difference is that a few roofing professionals will be more equipped in skills, more updated on the industry trends, and more innovative in their approach than their run-of-the-mill counterparts.

Track Record Among Clients and the Community

And then there is the aspect of track record of the roofing contractors among their clients in particular and the community in general. Said track record involves several aspects including the:

  • materials used
  • laborers hired for the job
  • delivery of the agreed products and services according to a timetable
  • customer service (i.e., communication channels like phone lines, action on concerns raised before, during and after the project, and staff behavior toward clients)

Obviously, when the roofing contractor fails to deliver the right products and services at the right to the right people while also providing for the right level of customer service, his track record suffers. This is also true for when one of the abovementioned aspects are either partly lacking or completely missing. For example, the products and services may have been delivered on time but when the staff members behave in unacceptable ways toward their client, the roofing contractor will lose a client, not to mention recommendations to other customers.